Every pillow is made to order, just for you. We want you to love it — but if something goes wrong, we'll make it right.
Before requesting a return, please read the guidelines below.
How To Start A Return
Email us at support@pillowmanga.com with your name and order number. We'll take it from there.
What We Don't Cover
We don't offer refunds or exchanges for buyer's remorse — this includes wrong design, fabric, size, or an undeliverable address. Please double-check everything before placing your order. Check the Size & Fabric Guide before ordering.
Cancellations
Cancel for a full refund within 12 hours of purchase, provided production hasn't started.
Returned Parcels
If your parcel is returned to us (wrong address, uncollected, etc.), we can resend it — but you'll cover the shipping fee. If the return is due to a wrong item sent or a product quality issue, we'll refund the product value minus a 50% restocking fee. Shipping fees are non-refundable.
Wrong Item / Quality Issue
Must be reported within 3 working days of receiving your order. Item must be in original condition — unopened packaging, unaltered, undamaged by you.
Return Window
All return requests must be raised within 2 weeks of your shipment date, with a valid reason. "No longer needed" is not a valid reason.
Shipping Damage
We are not liable for damage caused during transit. The shipping carrier is responsible — please file a claim directly with them.
Wrong Address / Missed Delivery
We are not responsible for parcels mis-delivered or returned due to an incorrect address or failure to collect from the post office.